The 3rd Annual Conversational AI & Customer Experience Summit Indonesia 2026
As customer expectations continue to evolve, organizations are embracing conversational AI to deliver more personalized, responsive, and meaningful experiences across every stage of the customer journey. Beyond improving operational efficiency, AI-powered conversations are helping businesses strengthen customer engagement, build trust, and foster long-term loyalty while maintaining authentic human connections.
The 3rd Annual Conversational AI & Customer Experience Summit – Indonesia Edition brings together business leaders, marketing executives, customer experience specialists, and AI innovators to explore how conversational AI is reshaping customer engagement strategies. Through expert discussions and real-world case studies, the summit will examine how organizations can leverage AI to enhance personalization, optimize customer interactions, improve retention, and create measurable business value in an increasingly digital landscape.
Koltiva is participating in the summit through Tika Sylvia, Chief Marketing Officer of Koltiva, who will join the panel discussion, "From Awareness to Loyalty – How Conversational AI is Redefining Marketing, Engagement & Customer Retention." Drawing from Koltiva's experience expanding sustainable agriculture solutions across Asia, Europe, and Latin America, Tika will share how conversational AI is enabling organizations to build stronger customer relationships through hyper-personalized engagement, data-driven marketing, and responsible AI adoption. She will also discuss how AI can empower purpose-driven organizations to deliver exceptional customer experiences while supporting sustainable business growth.
The summit features an accomplished lineup of customer experience, marketing, technology, and AI leaders who are driving the next generation of digital transformation across Indonesia. Together, they will explore emerging trends in conversational AI, customer-centric innovation, marketing automation, and intelligent engagement strategies that help organizations move beyond customer acquisition toward lasting loyalty and business impact.