At the 2nd Annual CX Global Summit Indonesia 2026, Tika Sylvia, Chief Marketing Officer at Koltiva, shared how sustainability must go beyond green messaging and be embedded into real customer experiences. In her session Beyond Green Marketing, she highlighted how transparency, traceability, and verifiable data turn sustainability commitments into trust‑building action—proving that long‑term customer trust is earned through consistent experience, not claims.

Customer experience is no longer defined by speed and efficiency alone. As digital journeys become the baseline, emotional resonance, trust, and human connection are emerging as true differentiators. The future of CX lies in understanding customers as individuals with values and emotions—not just transactions. Brands that combine data, personalisation, and human-centred design will build deeper trust, long‑term loyalty, and meaningful impact across complex ecosystems. [tikasy

Editor’s Note: Global seafood supply chains are undergoing rapid transformation as governments, investors, and buyers demand greater transparency into how seafood products are sourced and traded. This article examines how tightening regulatory frameworks, growing investor scrutiny, and emerging digital technologies are reshaping traceability expectations across the USD 195 billion global seafood trade, with expert highlights from Furqonuddin Ramdhani, Co-Founder and Chief Tec

Editor’s Note: The global cocoa sector is entering a period of structural transformation. Climate volatility, regulatory enforcement, supply instability, and growing expectations for responsible sourcing are reshaping how cocoa is produced, traded, and governed across international markets. At the same time, persistent income fragility at origin continues to constrain producers’ ability to invest in climate resilience, social safeguards, and long-term farm productivity. This

Editor’s Note: Vietnam’s coffee sector has long been defined by scale. Today, its next phase of competitiveness will be defined by proof. As global buyers, regulators, and financiers increasingly demand verified origin, deforestation-free sourcing, and emissions transparency, access to premium markets such as the European Union is no longer determined solely by price or volume. Instead, it hinges on data integrity, digital traceability, and the ability to demonstrate sustain

Editor’s Note: This article examines the rising stakes of supply chain traceability in East Africa at a time when the region is projected to contribute 19% of all additional global agricultural production over the next decade. Published alongside Koltiva’s Beyond Traceability Talks Vol. 4 webinar, “Building Supply Chain Traceability and Market Access for East African Exporters,” it distills insights from Agricultural Business Initiative (aBi) Development, Café Africa, Diageo

Barriers to traceability adoption in East African agriculture continue to block access to the EU market. This article explores the key challenges—from low awareness to digital gaps—and outlines practical steps to strengthen compliance, visibility, and export readiness.

Executive Summary 60% — that’s how much the global seafood profit could grow (from an estimated USD 76 billion) if traceability were implemented across all doable species and regions (Planet Tracker, 2022). The integrity of the global seafood supply chain is undermined by the dominance of Small-Scale Fishers (SSF) in major exporting nations and the continued reliance on fragmented, non-interoperable digital systems. This results in significant data gaps and unreliability, as

Despite producing more than half of Indonesia’s palm oil, independent smallholders remain largely excluded from certification schemes like RSPO and ISPO. This article explores why palm oil certification is now the passport to global markets—and how digital tools, capacity building, and collaboration are transforming the certification journey. Featuring KOLTIVA’s insights from the GIZ GRASS Project, it highlights scalable, inclusive solutions to ensure no smallholder is left b

Global coconut oil demand is rising over 10% annually, yet aging palms and low yields limit production. Koltiva shows regenerative practices can quadruple yields, boost profits, and cut costs. Through digital traceability, field coaching, and collaborative partnerships, we help smallholders build resilient, sustainable, and profitable coconut supply chains.

Discover how Koltiva is transforming Indonesia’s palm oil downstream sector through digital traceability, smallholder inclusion, and data-driven compliance. Learn how the Multi-Stakeholder Forum (MSF) Dashboard empowers transparent collaboration, boosts productivity, and turns sustainability challenges into growth opportunities.

Discover the hidden inequities in Uganda’s coffee industry. Women make up 77% of the agricultural workforce, yet face barriers in land ownership, finance, and decision-making. Learn how traceability, training, and inclusivity are empowering women farmers and building a more sustainable future for Uganda coffee.

Executive Summaries: Mexico’s food traceability market was valued at USD 257 million in 2023 and is forecasted to grow to USD 425 million...

Executive Summaries: Colombian producers face growing pressure from regulations and also stand to gain from higher-value markets. KOLTIVA...

Executive Summaries Through KoltiTrace, we empower more than 25,000 coffee producers across Latin America by combining agronomist...

Explore how Koltiva leverages Nature-based Solutions (NbS) in Colombia to restore forests, conserve biodiversity, and empower communities through traceable, climate-smart, and sustainable land-use practices.

In a significant milestone that underscores its global sustainability leadership, KOLTIVA has been selected as one of the most promising...

Africa’s coffee industry is evolving as markets demand traceability, sustainability, and compliance with trade regulations like the EU Deforestation Regulation (EUDR). Key challenges—digital gaps, farmer capacity, and regulatory readiness—risk market exclusion. KOLTIVA empowers producers with digital traceability (KoltiTrace) and training (KoltiSkills) to meet standards, unlock premium markets, and secure a resilient, transparent, and inclusive coffee supply chain.

Explore top expert insights on advancing seafood supply chain traceability, from Indonesia’s STELINA Workshop. Learn how interoperability, global standards, and digital tools are transforming tuna and shrimp industries. Koltiva shares its milestone as Indonesia’s first GDST-certified aquaculture traceability provider and highlights key strategies for building transparent, efficient, and sustainable seafood supply chains.

Koltiva’s Co-Founder Ainu Rofiq highlighted how traceability supports sustainable farming during the AAI–PISAgro Agribusiness Talk. Using tools like KoltiTrace and KoltiSkills, Koltiva helps agri-businesses ensure deforestation-free sourcing, while empowering farmers with training, digital tools, and financial inclusion through KoltiPay—bridging tech innovation with on-the-ground impact for more resilient and transparent agriculture.